Retrofit Order Instructions
Follow these steps to complete your submission and get your items shipped to us for retrofit processing.
Select the number of insole, orthotic, or shoe retrofits you need on the Shop page and proceed to checkout.
Note your invoice number so you can include it on the packing list when you send it to us.
Prepare the packing list, print it, and put it in the box.
Ship your order with Packing List and Invoice Number to the address below:
Plantiga
Attention: Noah Li-Leger
2901 132 St
Surrey, BC
V4P 1J9
Canada
Important Notes
For duty charges, please label as:
“1 Pair(s): Customer-owned insoles/orthotics temporarily exported/imported for repair or rework and return to owner. No commercial sale. Customs value: USD $10.00.”
If you are shipping to us from a 3rd party supplier, please forward the tracking info to support@plantiga.com and include the packing list in your email.